Code of Practice

‘Wilfrid’s House’ (formerly WFCS) refers to the Wilfrid Faber Counselling and Support charity.

Wilfrid’s House is staffed by professionals who volunteer their services in order to help people address a range of personal issues including, but not exclusively, anxiety; bereavement; depression; relationship difficulties and stress. 

Some volunteers are fully qualified in their specialist field whilst others are trainees. All volunteers work exclusively within their sphere of competence and receive regular supervision. Clients will be informed of the professional status of the volunteer assigned to support them. 

If Wilfrid’s House is unable to offer a client appropriate support, that client will be directed to agencies better suited to their needs.

CONFIDENTIALITY

Wilfrid’s House follows BACP guidelines relating to client confidentiality and data protection. 

All information pertaining to clients and the content of counselling sessions is strictly confidential. Cases may be discussed in Wilfrid’s House supervision meetings, in order to ensure safe and effective practice; however, client anonymity is strictly maintained at all times.

Under normal circumstances, Wilfrid’s House will only pass on information about the client to a third party, with their express consent. 

In accordance with the law, Wilfrid’s House reserves the right to contact other agencies in the following, exceptional, circumstances: if it is believed that a client may be a danger to themselves or others; if it is believed that a child is at risk of abuse; in order to disclose acts of terrorism, money laundering or drug trafficking. In the above instances, the client will be informed of any action to be taken.

Wilfrid’s House will hold on file the CV, references, photograph and DBS of all volunteers within the organisation. Any relevant notes, either from appraisals or in the case of a complaint; allegation or investigation will also be filed.

Wilfrid’s House undertakes not to share with a third party any documentation regarding a volunteer, without their express consent unless  there is deemed to be an immediate risk to the volunteer or an urgent need to safeguard the volunteer or others.

VALUES

Wilfrid’s House respects the individuality of all clients and volunteers and will treat them with compassion, sensitivity and respect in accordance with Christian values.

EQUALITY & DIVERSITY

The service is open to all in accordance with the Equality Act (2010).

ETHICAL PRACTICE

All Wilfrid’s House volunteers, whether fully qualified, working towards their accreditations or in training, work within the BACP Ethical Framework. 

SAFEGUARDING

All volunteers and Wilfrid’s House personnel adhere to the Wilfrid’s House Safeguarding Policy.